Released on = April 22, 2007, 11:59 pm

Press Release Author = Bharat Book Bureau

Industry = Marketing

Press Release Summary = Service Parts Logistics is one of the key growth areas in
the global logistics market. The importance to manufacturers of after sales service
as a product differentiator has developed significantly over the last decade, as
many high tech products have become increasingly commoditised.

Press Release Body =

Global Service Parts Logistics in the High Tech Sector

Trends in the Global Service Parts Logistics Industry


Representation of an SPL Network Service Parts Logistics is one of the key growth
areas in the global logistics market. The importance to manufacturers of after sales
service as a product differentiator has developed significantly over the last
decade, as many high tech products have become increasingly commoditised.

At the same time as being required to provide exceptional customer service by
maximising 'up time', manufacturers are facing the challenge of reducing inventory
levels. If they fail to deliver world class after sales service they risk devaluing
their brand, and losing ground to competitors which have endorsed the importance of
providing a comprehensive, whole-life service.

The need to deliver enhanced levels of customer service (for which they can charge
premium prices), has led many manufacturers to position product parts in close
proximity to their clients. Many sectors - medical technology for example - require
service recovery in hours, if not minutes, due to the criticality of the nature of
their business.

From a supply chain perspective, the importance which manufacturers are now placing
on the service side of their business has led to much more stress in the system, as
locating parts close to customers can lead to vastly over-stocking.

How this seeming paradox is reconciled is one of the greatest issues facing the
industry. Global Service Parts Logistics for the High Tech Sector sets out how many
companies are going about meeting this challenge.

What information does Global Service Parts Logistics contain?

Kuehne + Nagel\'s US Service Parts Logistics Network, based on its USCO acquisition.
Global Service Parts Logistics in the High Tech Sector contains an analysis of all
the major trends impacting on the industry. Looking at four key segments - IT
Services, Telecommunications, Medical Technology and Computer and Office Equipment
(including Photocopiers) - the report looks at how the industry has evolved to meet
client needs in a dynamic, fast moving environment. Global Service Parts Logistics
contains sections on:

The market structure and logistics of the Telecommunications and IT Services sectors.
Profiles of the SPL operations and requirements of the major Telcos and OEMs.
The expanding role of the Contract Electronic Manufacturers in the sector.
Trends in the Computer, Office Equipment and Photocopier sectors.
Global market sizing and forecasts for the major segments.
SPL demands of the major Medical Equipment manufacturers.
Profiles of all the leading SPL providers.
The report provides an essential overview of the sector, containing an insight into
many manufacturers' SPL strategies, the SPL providers they use, and how systemic
changes in each sector will affect how the industry will look in the next five
years.

Service Parts Logistics Models

Service Parts Logistics Model A number of different models have been developed by
manufacturers and their logistics suppliers to provide the high levels of customer
service required in today's service parts logistics industry. Although basic
requirements are the same i.e. ensuring that the end user gets the level of service
which has been contracted, there are several ways in which this can be achieved.

Usually it is only the biggest companies which are able to demand customized
solutions from SPL providers. Small to medium sized players are most often satisfied
by a generic, menu driven approach. The report sets out the various options which
are on offer from the major SPL providers.

Market Sizing, Sector Trends and Developments

Modern Telephone Equipment Supply Chain The most important trends and developments
in the high tech sectors are addressed within the report. Coverage includes IT
Services, Telecommunications, Computers and Office Equipment (including a section on
Photocopiers) as well as Medical Technology. The latest thinking of the major
manufacturers, distilled from in-depth interviews with leaders in the field, reveals
how the market has evolved and in which direction it will develop. Most importantly
the implications of these trends for SPL providers are assessed, providing a clear
strategic road map.


Service Parts Logistics Supply Side Profiles

arvato -European Repair Network The report contains profiles of the largest global
SPL providers, UPS SCS, DHL, FedEx and TNT plus many other regional players from
Europe and North America. The profiles look at the strategic rationale for the
development of the SPL operations; their importance to the leading express players;
their acquisitions and network development; scale and scope of their operations as
well as their prospects for the future. Also featured in the report are profiles of
the leading European drop off box networks and brief portraits of the key Service
Parts Optimisation Software providers.

For more information, Please visit : http://bharatbook.com/bookdetail.asp?bookid

Web Site = www.bharatbook.com

Contact Details = 207, Hermes Atrium,
Sector 11, Plot No.57
CBD Belapur